Privacy Policy
How we collect, use, and protect your personal information.
1. Who We Are
Chelsea Garden Rooms Ltd is the data controller responsible for your personal data. We are registered in England and Wales and are subject to UK data protection legislation including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
| Company | Chelsea Garden Rooms Ltd |
|---|---|
| info@chelseagardenrooms.uk | |
| Phone | 0208 059 4064 |
| Address | 128 City Road, London, United Kingdom, EC1V 2NX |
| Website | www.chelseagardenrooms.uk |
If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.
2. What Personal Data We Collect
2.1 Information You Provide to Us
We collect personal information that you provide directly when you enquire about our services, place an order, or communicate with us. This includes:
Full name and contact details (email address, phone number, postal address)
Property address and installation site details
Payment information (processed securely — we do not store card details)
Communication preferences and correspondence with our team
Photographs or documents you share with us (e.g. site photos, planning documents)
2.2 Information We Collect Automatically
When you visit our website, we may collect certain technical information automatically, including:
IP address and browser type
Pages visited and time spent on our website
Referring website or search terms used to find us
Cookie data (see our Cookie Policy)
2.3 Information from Third Parties
We may receive information about you from referral partners, finance providers, or review platforms. We will always handle such data in accordance with this Privacy Policy.
3. How We Use Your Personal Data
We use your personal data for the following purposes and on the following legal bases:
| Purpose | Legal Basis | Examples |
|---|---|---|
| Managing your enquiry and order | Contract performance | Quotes, order confirmations, updates |
| Processing payments | Contract performance | Invoices, receipts, payment chasing |
| After-sales support & warranty | Contract / Legal obligation | Snagging, warranty claims, visits |
| Marketing & promotions | Consent | Newsletters, offers, new products |
| Legal & regulatory compliance | Legal obligation | HMRC records, dispute resolution |
4. Marketing Communications
We will only send you marketing emails, newsletters, or promotional information if you have given us your explicit consent. You can withdraw consent at any time by:
Clicking the ‘Unsubscribe’ link in any marketing email
Emailing info@chelseagardenrooms.uk with the subject ‘Marketing Opt-Out’
Calling us on 0208 059 4064
Withdrawing consent to marketing will not affect processing carried out prior to withdrawal, nor will it affect the handling of your order data.
5. Sharing Your Personal Data
We do not sell your personal data to third parties. We may share your data with trusted partners where necessary to deliver our services, including:
Installation sub-contractors who assist with delivery or build of your garden room
Payment processing providers (for secure card and BACS transactions)
Finance partners (where you apply for a finance arrangement)
Delivery and logistics providers
IT service providers who support our business systems
Professional advisors including accountants and solicitors, where required
All third parties are required to handle data securely and in accordance with UK data protection law. We do not transfer your data outside the United Kingdom without appropriate safeguards in place.
6. How Long We Keep Your Data
We retain personal data only for as long as necessary for the purpose collected, or as required by law:
| Data Type | Retention Period |
|---|---|
| Customer order & contract records | 7 years from project completion (HMRC requirement) |
| Warranty records | 10 years from installation date |
| Payment & invoicing records | 7 years from date of transaction |
| Marketing preferences | Until consent is withdrawn |
| Enquiry records (no order placed) | 2 years from date of enquiry |
| Website analytics data | 26 months (standard analytics retention) |
7. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
Right of Access — Request a copy of the personal data we hold about you (a Subject Access Request).
Right to Rectification — Ask us to correct any inaccurate or incomplete data.
Right to Erasure — Ask us to delete your data where we no longer have a lawful basis to hold it.
Right to Restrict Processing — Ask us to limit how we use your data in certain circumstances.
Right to Data Portability — Request your data in a structured, machine-readable format.
Right to Object — Object to processing for marketing or where we rely on legitimate interests.
Rights Related to Automated Decision-Making — You have the right not to be subject to solely automated decisions that significantly affect you.
To exercise any of these rights, please contact us at info@chelseagardenrooms.uk or by post to 128 City Road, London, United Kingdom, EC1V 2NX. We will respond within 30 days.
8. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:
Secure, encrypted storage of digital records
Restricted access to personal data on a need-to-know basis
PCI DSS-compliant payment processing — we do not store card details
Regular review of our security practices and supplier arrangements
Whilst we take every reasonable precaution, no internet data transmission can be guaranteed completely secure. If you have concerns, please call us on 0208 059 4064.
9. Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.
Essential cookies — necessary for the website to function correctly
Analytics cookies — help us understand website traffic and usage (e.g. Google Analytics)
Marketing cookies — used to deliver relevant adverts and track campaign performance
You can manage cookie preferences via your browser settings. Disabling cookies may affect the functionality of certain parts of our site.
10. Third-Party Links
Our website may contain links to third-party websites including finance providers, review platforms, and social media. Chelsea Garden Rooms is not responsible for the privacy practices of those sites and we encourage you to read their privacy policies before sharing any personal information with them.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify customers by email and update the version number and date on this document. The current version will always be available at www.chelseagardenrooms.uk/privacy.